How long does a phone screen repair take?
Many common phone screen and battery repairs are done the same day, often within a few hours of your appointment. Some models need parts ordered in. We'll tell you the timing when we quote.
Do you have a shop I can visit?
We're a mobile business, so we come to you. Repairs, setups and installs happen at your home or business, or we pick your device up and drop it back once it's fixed. Send the form or call with what you need and a time that suits, and we'll confirm your appointment.
Do you charge by the hour?
For most repairs we give you a fixed price upfront, so you know exactly what you'll pay before we start. Bigger IT projects are quoted in writing.
Do you sell refurbished devices?
Yes. We sell both new and quality-checked refurbished phones, tablets and laptops. Refurbished is a great way to get a premium device for less, and every device comes with a warranty.
Can you fix my computer without me coming in?
Often, yes. With remote support we connect to your computer over a secure screen-share while you watch. It's great for software problems, email, printers and slow computers.
Who will I actually be dealing with?
Harrison, our AI specialist, who completed Harvard's CS50 computer science course and personally plans and builds the AI systems, websites and smart home setups. You deal with the person doing the work.
Can you revamp my existing website without losing my Google ranking?
Yes. We keep your existing page addresses or redirect them properly, carry over what Google already likes about your site, and improve speed, mobile layout and local SEO. Most revamped sites do better on Google, not worse.
I'm not techy. Is AI automation really for my business?
Yes, and that's exactly who it's for. You don't need to understand how it works. We find the repetitive jobs that eat your time, build the automation for you and train your team to use it. You just see the time come back.
Will an AI receptionist sound like a robot?
Not at all. Today's AI voices sound natural and hold a real conversation. We can even set it up with your own voice, so callers hear you: your tone, your accent, the way you talk. It's remarkably hard to tell apart from the real thing. It answers questions, takes bookings and passes calls to you when a person is needed. We'll give you a demo so you can hear it for yourself.
What does managed IT cost?
It's a flat monthly fee per device or per user, based on the plan and how many people you have. Tell us about your business and we'll send a clear quote with no lock-in surprises.
Can the smart home work with what I already have?
Usually, yes. We work with Google Home, Amazon Alexa and Apple Home, and many existing lights, speakers, TVs and aircons can be brought in. We'll check what you've got and build around it.
Can I watch my security cameras from my phone?
Yes. Every camera system we install is set up on your phone, so you can watch live, get alerts and play back recordings from anywhere, including 4G cameras on rural properties.
